We want every customer to have a satisfying shopping experience. If the dress you receive has quality issues, is incorrect, or meets other criteria for return or exchange, you may submit a request in accordance with the following policy.
- Return Period
Return requests may be submitted within 30 days of delivery. Requests made beyond this period may not be accepted unless otherwise required by applicable law.
- Return Conditions
Items submitted for return must remain in their original condition—unworn, unwashed, and unused—with original packaging, tags, and accessories intact whenever possible. Due to hygiene and the nature of the product, items that have been used or are otherwise unfit for resale may not be accepted for return.
- Product Quality Issues
If the item you receive has obvious quality defects, was damaged during shipping, or does not match your order, please contact us as soon as possible. Please provide your order details and photos of the item so we can verify and resolve the issue.
- Exchange Requests
If you wish to exchange an item, please contact us within 30 days of delivery. Exchanges are subject to stock availability, the condition of the item, and specific circumstances.
- Refund Processing
Once a return request is approved and the returned item is received, we will inspect it. For eligible orders, refunds are typically processed via the original payment method. The time it takes for funds to appear in your account may depend on the processing times of the payment provider or bank.
- Return Shipping Costs
If the return is due to quality issues, an incorrect item, or other errors on our part, we will assist with return shipping costs based on the specific situation. For returns due to personal reasons, the customer may be responsible for shipping costs.
- Non-Returnable Items
Returns or exchanges may not be accepted in the following cases:
The 30-day return period has expired;
The item has been worn, washed, or shows signs of use;
The item has been damaged by the customer;
Tags, packaging, or accessories are significantly missing;
Valid order information cannot be provided;
Other situations that do not meet applicable return requirements.
- Order Cancellation
If you need to cancel your order, please contact us as soon as possible before the order enters the processing or shipping stage. Once an order has entered the processing or shipping phase, it may not be possible to cancel it directly; instead, the return process must be followed.